How to use ShipStation with Listing Mirror

Use ShipStation alongside your Listing Mirror account to print labels, track orders, and more.

There are two ways to use ShipStation and Listing Mirror:

1. Connect ShipStation to Listing Mirror. Listing Mirror acts as a bridge between ShipStation and the marketplace by forwarding orders, tracking information, etc.
   1. This method allows Listing Mirror to break up kits into components, add location info, hide MCF orders while syncing FBM orders. 
2. ShipStation connects directly to the marketplace. ShipStation and Listing Mirror are connected to the marketplace separately, both pull orders and tracking information from the marketplace. 
   1. This method is simpler and less prone to errors. If the capabilities listed in Method #1 are not important to your workflow, we recommend using Method #2. 

If Method #1 works best for your workflow, continue below:

The workflow between Listing Mirror and ShipStation:

1. Listing Mirror imports the order from the marketplace. 
2. ShipStation pulls the order from Listing Mirror.
3. In ShipStation, you print the label and ship the item.
4. Once the shipping label has been printed, ShipStation sends the tracking number to Listing Mirror.
5. Listing Mirror notifies the marketplace the item has been shipped and sends the tracking number.  
   
   

Splitting Orders:

1. If AutoSplit Orders is enabled for the integration, the order will be split BEFORE ShipStation pulls the order from Listing Mirror, so that should work consistently. 

2. For Manually splitting orders, ShipStation will pull in the split order (shrinking the original order and importing the newly split off order). However, be aware that there can be a timing issue. If ShipStation does not pull the order before tracking is uploaded to the order in Listing Mirror.

3. We recommend hitting the "refresh" button in ShipStation to force them to pull in orders from Listing Mirror, after you've manually split the order in Listing Mirror.

Before getting started:

1. Disconnect ShipStation from any marketplace integrated with Listing Mirror. Otherwise, orders will be duplicated in ShipStation. 
2. Turn OFF the option to autofill orders using MCF (Multi-Chanel Fulfillment) in your Listing Mirror marketplace integration settings. Since Amazon handles these orders, excluding them from orders sent to ShipStation will prevent double filling.

Connect ShipStation

1. Go to Integrations > Manage Integrations
2. Click + Add a new integration > select ShipStation
3. Follow the prompts to connect your ShipStation account to Listing Mirror
4. In Listing Mirror, select the sales channels you'd like Listing Mirror to sync with your ShipStation account. 
5. Review and select other additional options including Custom Fields.
6. Click Create ShipStation Integration

Update ShipStation settings

1. Go to Integrations > Manage Integrations > select ShipStation:
    

2. Update settings > click Save