How to resend tracking information when you receive an order error notification from a marketplace.
After a sales channel completes an order, the tracking number is sent to Listing Mirror, which then transmits it to the marketplace where the purchase occurred.
When a marketplace fails to recognize a tracking number or doesn't process the information accurately, resending the tracking number will usually resolve the issue.
In Listing Mirror, you might see an error like this:
INVALID_REQUEST_CONTENT.GMP_ORDER_APIdataINVALID_REQUEST_CONTENT :: Failed when called shipConfirm API for Order# X. An UnKnown Error occurred in communicating-with or retrieving-response from OMS/RMS Server.Request content is invalid.ERRORDATA
Resend the tracking number
- Go to Orders > View Orders
- Click the Order #
- Click Notify Market to resend the tracking information:
You will see a confirmation message confirming that the tracking number has been successfully sent to the marketplace.