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I can't log in to my account

If you're having trouble signing in to your account, try these troubleshooting steps.

❌ Problem: My password isn't working

✅ Solution

Reset your password using the following link: Password Reset 

 

❌ Problem: I'm not receiving the password reset email

✅ Solution

  1. Check the folders in your email account including the Spam and Promotions folder. 
  2. Have you unsubscribed from Listing Mirror emails? Contact our support team (support@listingmirror.com) and ask to be removed from the Unsubscribed list. 
  3. Your email may have bounced. Ask our support team (support@listingmirror.com) to check the Bounced list and remove your email address if possible. 
  4. Contact your email server administrator.

 

❌ Problem: I'm trying to set up multi-factor authorization (MFA) but I'm not receiving the email.

✅ Solution

  1. Check the folders in your email account including the Spam and Promotions folder. 
  2. Have you unsubscribed from Listing Mirror emails? Contact our support team (support@listingmirror.com) and ask to be removed from the Unsubscribed list. 
  3. Your email may have "bounced". Ask our support team (support@listingmirror.com) to check the Bounced list and remove your email address if needed. 
  4. Contact your email server administrator.

 

❌ Problem: I'm not receiving the text message to set up multi-factor authorization (MFA). 

✅ Solution

If the number linked to your account is a landline or blocks unknown senders, SMS text messages won't work.

        Select a different MFA method. 

 

❌ Problem: The QR code isn't being displayed for the MFA authenticator app.

✅ Solution:

  1. Close your browser, reopen it and try again.
  2. Clear cache/cookies
  3. Try a different browser
  4. Disable browser extensions
  5. Make sure you're using the latest version of a supported browser

If you're still unable to log in to your Listing Mirror account, contact our support team to schedule a meeting via Google Meet. We can usually set up these quick troubleshooting meetings for the same day or, at the latest, the next business day.