Get answers to technical questions while using Listing Mirror.
Listing Mirror users can access how-to-guides and troubleshooting steps in the Help Center
Navigate the Help Center by browsing categories or searching by keyword. If you can't find the answer, submit a support request with the Listing Mirror technical support team.
Open a Support Request
- In your Listing Mirror account, click Help.
- Select Support Request from the top menu.
- Enter your information > select a Category/Topic:
- Follow the tips below.
When submitting a support request
- Be specific: if a support request reads "I keep getting an error when I add a SKU," technical support specialists can't investigate the issue until they have the details of what you're seeing on your end.
- Include details: Provide technical support specialists with info like:
- SKU
- Order number
- Marketplace
- Copy and paste the error message
- Copy and paste the most recent notification (click the bell icon)
- Web browser and current version
- Add visual aids: It's extremely helpful to include screenshots and videos in your support request.
🎞️ To record a screenshare video, we recommend using Loom as a free and user-friendly option.