Learn how to contact Listing Mirror support to resolve issues relating to your account
Contact technical support
Email & Ticket Support
When submitting an email or ticket request, please provide all details related to the case. This could be screenshots, links, SKUs, ASINs, or order numbers. Requests typically receive a reply within four hours of submission, but will depend on information provided. Please allow up to eight business-hours to receive a response.
When submitting a request, ensure you're using the email associated with your Listing Mirror account.
Phone support is provided to all Listing Mirror on a request and outbound basis. Request phone support
If you're already working on a case with technical support, please request within that case, rather than opening a new one.
Hours of Operation
We're open Monday thru Friday between 08:00 AM EST and 06:00 PM EST.
We're closed on weekends, and as well as New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
If you find yourself in need of emergency support outside our regular business hours, please make sure to include the keywords “emergency” or “urgent” in your ticket description. This will immediately alert our dedicated staff, who will assist you as promptly as possible, even outside our normal operating hours.